Set the Goals Before the Shift
Many mid-to-large sized companies often suffer from a lack of versatility to update and manage ever-changing processes.
This can stem from poor planning, insufficient team members, or simply usage of outdated or inappropriate technologies.
A lack of streamlined technological and operational processes means that projects are setup to fail from the beginning. To prevent this, it is crucial to set clear goals before undertaking a project and support them with the advanced automation solutions.
- Get more leads
- Close more sales
- Use mobile and desktop solutions
- Take advantage of collaboration tools
- Reduce operational costs
- Improve productivity
- Optimize workflow
- Enhance overall processes
- Adhere a holistic approach
- Work in a single CRM platform
- Gain the agility
WHY BPM’ONLINE?
bpm’online CRM Migration — A Shift In Your Company’s Growth
With three interconnected applications on one platform, the system delivers end-to-end processes to manage the complete customer journey—from lead to order and continued customer service.
bpm’online
Marketing
- Lead generation
- Customer segmentation
- Marketing campaign management
- Email-marketing
- Website conversion tracking and more
bpm’online
Sales
- 360° customer view
- Lead management
- Opportunity management
- Orders & invoices
- Sales process automation and more
bpm’online
Service
- Omnichannel communications
- Case management
- Customer interaction history
- Contact center
- Knowledge management and more
bpm’online is recognized in ‘Gartner’s Magic Quadrant’ for CRM Lead Management
2016
bpm’online was named a Leader by ‘The Forrester Wave™’ in the category ofCRM Suites for Midsize Organisations
Q4, 2016
HOW VELVETECH CAN HELP YOU
bpm’online CRM Implementation, Customization, and Integration
Hundreds if not thousands of processes are carried out in your company every day. Whether or not those procedures are efficient and effective can have a monumental impact on your bottom line.
CRM Customization
We use various methods to discover, model, analyze, measure, improve, and finally streamline business processes through every aspect of your company.
Workflow Automation
Based on analysis of your processes we will automate everyday business tasks to streamline the workflow through the entire customer journey.
Data Migration from other CRM Systems
Switching to bpm’online CRM requires some custom migration solutions. Velvetech will ensure fast and secure transition from another CRM.
Customer-Specific Configuration
Despite of numerous pre-built configurations, each customer requires some bespoke components. Velvetech provides customer-specific configuration.
bpm’online Integration
To support separate processes and manage data from different applications, Velvetech offers seamless integration in a single informational environment.
bpm’online Administration
Thanks to high flexibility, bpm’online solutions enable you to create and define different user roles and grant access rights to your team.
Call Center Integration
Integration of bpm’online CRM with a phone system will allow your agents to make calls directly from the CRM.
Application Development
We develop web and mobile apps and extensions for bpm’online platform in order to fit business needs with additional services.
CERTIFIED 
PARTNER
LET’S TALK
How to Get Started
Our specialist will contact you to schedule a personalized consultation within one business day.
You will learn how our call center automation solutions can empower your front-line communications, be integrated with your current software environment and customized to your business processes.
Proof of Concept in
3 DAYS
Start Project within
7 DAYS
Apply For A Consultation Today!
