Vinix teamed up with Salesforce to deliver voice calling, call logging and recording capabilities directly inside Salesforce CRM via Computer Telephony Integration. Velvetech played an active part in this story, on the implementation side.
We were inspired by a customer who was on Vonage using their integration. It was buggy, and it didn’t work well. And they had 300 employees. We were able to deliver a solution that was much better, and acquire that customer.
Vinix was already the industry’s most advanced service provisioner. Now they’ve taken their software up to the next level.
Most of our fears had to do with lack of experience in taking our software development efforts out and working with an outside supplier on a strategical part of our product line. The usual business fears: not getting what we paid for, not getting a quality product, not getting good response time. That was the key.
I talked to Velvetech’s CEO Yuri and was confident they could do it. They were very prompt and professional, with good conceptualization. So we pulled the trigger and ran with it.
Velvetech did research and came up with questions for the core engineering team. I had seen from their experience when I googled them, that they had already worked with the telecom platform KAZOO.
I couldn’t be more happy with the decision! It really was a gamble and I had to convince my team and my investors, but it really paid off. I crunched the numbers of doing it in-house or with a third party; the numbers made more sense to go outside.
Salesforce is the largest CRM in the world. To have that CRM integration and be able to provide this for future customer acquisition and future customer growth . . . it’s immeasurable.
Cloud Phone System Gets Integrated with Salesforce
Learn how Velvetech helped Vinix, a leading VoIP provider, connect its cloud VoIP solution powered by KAZOO with a prospect’s CRM and turn the prospect into a happy customer.
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