AI-Powered Call Analytics Platform

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Real-Time AI Solutions for RingCentral

Real-time AI Solutions for RingCentral
Velvetech presents Integrated AI Solutions at ConnectCentral 2018

Featured at ConnectCentral 2018

Cutting-edge AI-Based In-Call Analytics and Real-Time Speech Recognition Platform that feeds conversational data to Salesforce.

Missed the event? Contact us today to learn how our integrated AI applied to the live in-call conversational guidance and call-scoring can make the world of difference in customer engagement and boost performance at a contact center.

API Platform for Any AI Tool


Middleware can be the heart of any call center infrastructure. It connects a phone system, speech recognition module, and call analytics. As a result, you have a consolidated system where all components talk to each other.

VoIP Integrations

Take advantage of the world-class RingCentral telephony or bring your own telephony and leverage our ready to use infrastructure. Receive powerful analytics from your calls, no matter the phone system you use.

Business Intelligence

Our AI Cloud Platform feeds Business Support systems with conversational data to deliver immediate and actionable intelligence. Rely on our API to introduce innovations whenever challenges are made by the market.


Intelligent Solutions for Data-Driven
Sales and Service Calls

Turn Insights into Results

Extract actionable insights while your rep is on the call with Velvetech’s AI-powered call analytics seamlessly integrated with RingCentral.

With our integrated AI solutions for RingCentral, you get a turnkey platform ready to be used for solving complex call center business challenges and improve performance, adherence to operational rules and sales process, agent accountability, training, and compliance.

Real-Time Call Transcription

Real-Time Call Transcription

Effective call analytics begins with an accurate transcription. RingCentral users can rely on our real-time call transcription.

  • Real-time speech-to-text transcription
  • Speaker diarization
  • Call meta-data capturing
  • Full set of API integrations
Real-Time Call Transcription
Salesforce Widget with Call Analytics

Salesforce Widget with Call Analytics

Salesforce Widget with Call Analytics

Salesforce Widget with Call Analytics for RingCentral will allow your agents to rely on in-call analytics right in the CRM and provide managers with a clear vision of call center performance through a wide range of analytics reports.


What Our Clients Say


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