- Our Work
Real-Time AI Solutions for RingCentral
Featured at ConnectCentral 2018
Cutting-edge AI-Based In-Call Analytics and Real-Time Speech Recognition Platform that feeds conversational data to Salesforce.
Missed the event? Contact us today to learn how our integrated AI applied to the live in-call conversational guidance and call-scoring can make the world of difference in customer engagement and boost performance at a contact center.
API Platform for Any AI Tool
Middleware can be the heart of any call center infrastructure. It connects a phone system, speech recognition module, and call analytics. As a result, you have a consolidated system where all components talk to each other.
Take advantage of the world-class RingCentral telephony or bring your own telephony and leverage our ready to use infrastructure. Receive powerful analytics from your calls, no matter the phone system you use.
Our AI Cloud Platform feeds Business Support systems with conversational data to deliver immediate and actionable intelligence. Rely on our API to introduce innovations whenever challenges are made by the market.
WHAT YOU GET
Intelligent Solutions for Data-Driven
Sales and Service Calls
Turn Insights into Results
Extract actionable insights while your rep is on the call with Velvetech’s AI-powered call analytics seamlessly integrated with RingCentral.
With our integrated AI solutions for RingCentral, you get a turnkey platform ready to be used for solving complex call center business challenges and improve performance, adherence to operational rules and sales process, agent accountability, training, and compliance.
Real-Time Call Transcription
Effective call analytics begins with an accurate transcription. RingCentral users can rely on our real-time call transcription.
- Real-time speech-to-text transcription
- Speaker diarization
- Call meta-data capturing
- Full set of API integrations
Salesforce Widget with Call Analytics
Salesforce Widget with Call Analytics for RingCentral will allow your agents to rely on in-call analytics right in the CRM and provide managers with a clear vision of call center performance through a wide range of analytics reports.REQUEST A SOLUTION
What Our Clients Say
VP of Customer Experience,
TIME TO INNOVATE