Pain Points To Resolve
Your internal teams are swamped with daily support tickets, system updates, and maintenance? Routine tasks eat up valuable time and stall real progress.
Outdated security measures and growing compliance demands feel out of control? That puts sensitive data at risk and exposes your business to potential breaches.
Downtimes, lags, and connectivity issues have become part of daily life? These disruptions drain productivity and frustrate both employees and customers
Investments in IT infrastructure scaling and hiring in-house professionals are like throwing money into a black hole? Costs keep growing, while real progress stands still.
Our Solutions to Your Challenges
24/7 Customer Support
Immediate fixing of critical issues and assurance that your system always functions properly — as a managed IT services provider, we offer continuous monitoring and helpdesk support.
- 24/7 Helpdesk & Incident Management
- System Monitoring & Alerting
- SLA-backed Support
Managed IT Consulting Services
Following a well-elaborated plan is more effective than acting blindfold. We provide consulting services to help you assess your current setup, identify gaps, and plan future IT growth.
- IT Audit & Assessment
- Strategic Roadmapping
- Technology Advisory Services
Networks & Servers Management
Say goodbye to random slowdowns and unplanned outages by shifting the management of your core infrastructure to our tech-savvy team delivering managed IT services for different businesses.
- Network Configuration & Optimization
- Server Administration & Patching
- Remote Infrastructure Management (RIM)
Protection from Cyberattacks
Our approach is based on prevention, detection, and response to keep your systems safe. We proactively reduce risk and help meet compliance standards.
- Threat Monitoring & Intrusion Detection
- Firewall & Endpoint Protection
- Security Audits & Compliance
Backuping & Data Recovery
Your data is a precious asset, and we stand ready to help you protect it. Within the data management service, we ensure daily backups and build recovery plans tailored to your risk tolerance.
- Automated Cloud & On-Prem Backup
- Disaster Recovery Planning
- Business Continuity Solutions
Managed IT services offer small and medium-sized businesses a cost-effective way to access enterprise-level IT support without the overhead of maintaining a full in-house team. With IT operations managed services, companies gain proactive monitoring, fast issue resolution, enhanced cybersecurity, and scalable infrastructure — all tailored to their unique business goals. This approach reduces downtime and frees up internal resources to focus on strategic growth rather than day-to-day tech issues.
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CONTACT US!What Our Clients Say
I’ve been working with Velvetech for about twelve years. I hired this firm to create some simple code for me, which grew into website development and our first mobile app. Velvetech is a one-stop shop for everything relating to the web… social media, mobile apps, websites. With their professionalism, expertise, and enthusiasm, Velvetech has grown to be an extension of my department. They’re always two steps ahead of me, which is invaluable.
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Velvetech has proved invaluable in helping us create a product that did not exist and figuring out all the minor details that would go along with the software. They are innovative, smart, and agile. As a startup founder, I can report that their comprehensive service will absolutely get you from business plan to a functioning company.
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Runners High Studio
Velvetech recently assisted Healix with the software development and release of our online ordering system. The Velvetech team was focused and professional, consistently ensuring on time deliverables, which is crucial in our healthcare business. Velvetech provides professional service and an excellent customer experience. We gladly recommend their services.
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We Make Our Partnerships Efficient and Risk-Free
Rising IT costs and the shortage of tech-savvy engineers make outsourcing a smart move, but handing over access to critical systems is a serious decision. We understand that. That’s why we’ve built our IT management services around transparency, accountability, and deep technical expertise.
Velvetech is an IT management services company cooperating with businesses of any scale. With us, you’re not just outsourcing support — you’re gaining a long-term technology partner who takes full responsibility for uptime, performance, and security.
- Transparent SLA System
- Lightning-Fast Incident Response
- Personalized Approach
- Flexible Cooperation Models
The transition typically begins with a thorough IT assessment to understand your current infrastructure, pain points, and business goals. From there, a tailored service plan is developed, outlining responsibilities, priorities, and SLAs. The managed services provider then handles onboarding, including system integration, monitoring setup, and security alignment — all while ensuring minimal disruption to your daily operations. Once live, the focus shifts to continuous support, optimization, and strategic guidance.
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IT Components We Manage
Hardware
We manage the physical backbone of your infrastructure, keeping your hardware secure, up-to-date, and fully operational.
- Endpoint setup and maintenance
- Server infrastructure and upgrades
- Device inventory and lifecycle management
Software
We handle licensing, patching, and updates so you don’t have to, keeping your software running smoothly.
- OS installation and version control
- Application support and maintenance
- Software procurement and compliance
Networks
We monitor, manage, and secure your networks to keep data flowing safely and reliably across locations and users.
- LAN/WAN setup and optimization
- VPN and remote access configuration
- Network monitoring and performance tuning
Data Storage
We build storage systems that keep your data fully protected. Be it on-prem or cloud, your files and databases are in good hands.
- Cloud and hybrid storage management
- Data backup and disaster recovery
- Access control and data retention policies
Security Tools
We implement and manage a multilayered defense system to protect your infrastructure against a broad set of cyber threats.
- Antivirus and anti-malware solutions
- Firewalls and intrusion detection systems
- Endpoint protection and vulnerability scanning
Software Development Infrastructure
For tech teams, we maintain clean, scalable, and secure development environments, so your developers can focus on code, not struggling with settings.
- CI/CD pipeline setup and support
- Git repositories and version control
- Test environments and deployment automation
Ensuring Security & Compliance of Your System
Delivering managed IT solutions for your business we perform a systematic assessment of your infrastructure, configurations, and policies to identify security gaps and misconfigurations.
We configure role-based access, MFA, SSO, and user provisioning workflows. This practice eliminates excessive privileges and protects sensitive systems from unauthorized access.
We map your current processes against standards like GDPR, CCPA, ISO 27001, and others. Our team helps implement required technical controls, documentation, and audit support.
We install and configure firewalls, antivirus solutions, SIEM, and EDR tools. Every system is integrated into your existing network with logging and alerting in place.
Providing managed IT services in the USA and other world locations, we help to configure 24/7 monitoring tools and define response playbooks for various threat scenarios. Alerts are triaged and escalated within the defined SLAs.
Providing end-to-end managed IT services, we apply strong encryption practices for data in transit and at rest. Your sensitive information stays protected across different environments, be it cloud, on-prem, or hybrid systems.
Managed IT services strengthen your security posture through continuous monitoring, regular system updates, and proactive threat detection. Providers implement best practices for firewall management, endpoint protection, data encryption, and secure backups. They also help ensure compliance with industry standards and respond quickly to incidents, reducing the risk of data breaches and minimizing downtime.
