Velvetech, a software development and consulting company, previous week announced its cutting-edge AI-Based In-Call Analytics and Real-Time Speech Recognition Platform that feeds conversational data to Sales and Service business support systems to facilitate better decisions and promote exceptional customer service. The platform was featured at the RingCentral’s ConnectCentral 2018 event in San Francisco on November 12-14.

Velvetech, an ISV premier partner and a Silver Sponsor of ConnectCentral 2018, is a part of RingCentral Connect Platform™ Partner Program (CP3). CP3 provides independent software vendors (ISVs) with the technology and go-to-market resources necessary to maximize customer success.

During the expo days, event attendees were welcomed to Velvetech’s booth in the Partner Pavilion. This year we shared a booth with XSELL Technologies, our AI technology partner. Velvetech was represented by our CEO, Yuri Yushkov.

Velvetech and XSELL at ConnectCentral 2018

Day 2 of ConnectCentral 2018 began with an extremely exciting news. RingCentral announced new Voice Analytics AI Partnerships with Gong.io, ThetaLake, and Velvetech to deliver real-time and post-call voice analytics services to global clients. We were pleased to note that Velvetech was listed as the only partner that provides services in real time.

RingCentral has a clear vision of AI’s potential in business communications and actively supports and facilitates adding AI-enabled voice analytics to its open platform. The value of newly established partnerships was extensively highlighted during the event.

Velvetech was invited to demo out our Real-Time Call Analytics Platform within the RingCentral’s ‘AI-Powered Communications’ session. We showcased the key features and capabilities of the platform and demonstrated real-time call transcription in action.

Real-Time Call Analytics Platform Demo at ConnectCentral 2018

Velvetech has been actively working on implementing AI/ML technologies for extracting conversational data in real time. At the moment the solution is actively used by our client, one of the fastest growing insurance companies in Chicago, Insureon. The sales-intelligence solution was built on RingCentral’s open API platform by Velvetech and XSELL Technologies.

Real-time call analytics has allowed Insureon to leverage its best practices and experience to create a consistent sales approach across the entire staff. As a result, call agents with varying levels of experience could easily drive the conversation and get to the issues that are important to the customers.

“Since we deployed this solution, we’ve seen average call-handle times for our agents drop by as much as 45% and experienced a 52% lift in customer conversion rates.”

— Doug Altschul, VP of Customer Experience
Insureon

This year at ConnectCentral 2018, Insureon was honored with Business Impact Award for setting up a new high standard in customer engagement and contact center productivity thanks to Velvetech’s cutting-edge AI and ML technology solutions.

Insureon gets Business Impact Award at ConnectCentral 2018

We were truly impressed with the flow of visitors willing to learn our platform’s full capabilities and ask questions. We had an opportunity to meet with different AI solutions providers and discuss business challenges with companies from different industry sectors.

Velvetech introduced its real-time AI platform at ConnectCentral 2018

Today the solution is available at RingCentral App Gallery. Velvetech continues the development of Real-Time AI Platform – enhancing functionality, adding new features and integrations.

Contact Velvetech to discuss how Real-Time Speech Recognition and Call Analytics can help your business power up sales and marketing and optimize all processes across the company.

Get the conversation started!

Discover how Velvetech can help your project take off today.

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    Updated on: February 20, 2024
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    About the author

    Shelly Parker
    Shelly Parker
    With a background in business analysis and a broad interest in the software development field, Shelly covers the most meaningful IT news, digital trends, and events.