What Is an AI-Agentic Growth Platform?
Our AI-agentic growth platform is a tech ecosystem powered by autonomous AI agents that collaborate to drive business development. Building on years of experience with modern SMBs and their challenges, Velvetech leverages agentic AI technology to design an all-in-one customer communication solution that replaces multiple tools, boosts performance, and reduces costs.
Now, routine tasks such as data entry, making calls, confirming information, and report generation can be easily automated, freeing your team to focus on strategic initiatives. The possibilities are extensive: you can design a workflow tailored to your unique business case, and AI agents will then execute it step by step, following triggers, actions, and desired outcomes.
How Can Velvetel AI-Agentic Platform Help You?
Velvetel is the solution that brings together all your communication channels into a single workspace, paired with a built-in, preconfigured CRM that delivers a 360° view of every customer.
At the heart of the platform lies Velvetel Pulse, an intelligent contact center designed for efficient customer engagement. With Pulse AI working behind the scenes, it captures every detail, generating call summaries, extracting tasks, surfacing action points, suggesting next-best responses in real time, and supporting customers through chatbot assistance.
The platform also includes Velvetel Telephony that ensures transparency in communication across your teams and customers. Quality and compliance metrics allow you to monitor sentiment, empathy, and escalation. And with no-code tools, you can customize thresholds, triggers, and processes without writing a single line of code. Velvetel AI agents top it all, making it perfect for BPO.
Start a 30-day trial of the platform today!
CONTACT NOWVelvetel Features that Save You Time and Money
Velvetel Pulse
Turn every conversation into insight with Velvetel Pulse. From AI-powered analytics to real-time call scripts and intelligent routing, it equips your team with the tools to respond smarter, faster, and more effectively. Advanced dashboards put performance at your fingertips, helping you boost efficiency and customer satisfaction in one go.
Velvetel Telephony
Stay connected anywhere with Velvetel Telephony, our cloud-based IP communication backbone. Built for scale and reliability, it gives you crystal-clear calls, minimal downtime, and the freedom to manage your communications seamlessly. Whether your team is in the office, remote, or on the move, we’ve got you covered.
Enterprise-Grade CRM
Our platform incorporates a robust CRM, designed to unify sales, service, and marketing. It provides full visibility into the customer journey while removing barriers between departments. So, if you look to streamline workflows and create personalized experiences at scale, you now have the right solution at hand, out of the box.
Velvetel Connect
Keep the phone system you trust without the headaches. Velvetel Connect links your existing telephony and messaging tools directly into our platform, so your team can handle all communications in one place. This way, you don’t have to deal with any copy-pasting or juggle tabs, ensuring smooth, connected workflows instead.
While deploying an AI-agentic platform can bring value across virtually any industry, agents are especially beneficial for sectors with high customer interaction, complex workflows, or data-intensive processes. Among them are financial services, healthcare, real estate, retail, and telecom. At the same time, manufacturing, logistics, and education also see strong gains by streamlining operations, improving service delivery, and scaling personalization.
Gaining Control of Contact Center Performance
What if every customer could deal with your single most effective sales and service person?
Watch the webinar, where Velvetech and Creatio experts discuss how AI and low-code technologies boost the performance of contact centers and elevate productivity across the sales, service, and marketing teams.
Velvetel Agents that Empower Your Team
Healthcare
Our AI agents help with business automation in healthcare by, for example, calling ahead of appointments, collecting confirmations, and updating medical records in real time.
FinTech
Following up on loan applications, verifying customer details, or sending updates on approval status or required documents is no longer time-consuming with Velvetel agents.
Real Estate
In real estate, AI agents can check daily appointments and automatically call customers to confirm data, reschedule showings, and update information in the system.
Retail
Businesses in this sector also benefit from AI agents that notify customers about promotions, track order status through calls or SMS, and assist with returns or delivery changes.
Logistics
AI agents within our platform streamline logistics management by monitoring shipment schedules, informing clients about delivery windows, or rebooking in case of delays.
Education
Whether it’s course enrollment calls, class schedules confirmation, or reminders about assignments or exams, Velvetel agents will handle it all independently and swiftly.
Leverage AI agents for your enterprise growth!
START NOWYes, Velvetech’s AI-agentic platform is designed to integrate seamlessly with existing enterprise tools such as CRM, ERP, and other business applications. We leverage APIs and pre-built connectors to ensure smooth data flow and automate processes. This way, you can benefit from a union of your system and Velvetel solutions without disrupting your established infrastructure.
What Our Clients Say
We had to have a software development partner, largely because we did not have all the capabilities internally. But as we picked that, we had to have somebody that could work at our pace and our speed. And that is where Velvetech came in. They have been amazing in enhancing our team every step of the way, adding capability. And they really do feel like a part of Insureon.
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We found that our previous business requirement for scripts and dialer queues was no longer needed. All thanks to the features of the Velvetech calling structure integrated into Creatio. The process of working with Velvetech can be trusted, as can the product. The collaborative culture of the team has been an important factor in our success.
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TwinFold Capital
I would recommend Velvetech services because through the entire process of our project we felt well informed, listened to, and had full confidence in the technical ability of the team. Additionally, we appreciate the responsiveness and value.
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DataGuard USA
Finding a development partner that we could trust to do things on time and properly was a major key for us. Velvetech grasped our needs almost immediately and was willing to work on other projects for us as well to make sure our integration was as seamless as possible. The enhanced tracking we can now do with call analytics, call recordings, and the new SMS tracking feature — allows us to have much more visibility into the success of our employees and helps us quantify campaigns better, which is very helpful.
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Harbour Capital Corporation
Subscriptions that Fit Your Business Scenario
Pro
$90 / user monthly
- 600 marketing contacts
- 10 marketing emails per contact
- AI agents
- US and CA nationwide dialing plan subscription
- Call and messaging management
- Basic call analytics
- Knowledge base
- 1 GB Storage*
- 250 user/month SMS Quantity**
Advanced
$110 / user monthly
All features from the Pro subscription and:
- 2 GB Storage*
- 350 user/month SMS Quantity**
- Enhanced Caller Identification and Automation
- Dynamic call scripts
- Possibility to assign a personal manager
- Microsoft Teams integration
Ultimate AI
$150 / user monthly
Everything included in the Advanced plan, plus:
- 3 GB Storage*
- 500 user/month SMS Quantity**
- Call transcriptions – up to 500 min/month***
- Pulse AI insights – up to 500 min/month analyzed***
Custom Option
Price depends on your request
Important Notice
All packages operate within the Creatio CRM. The standard contract term is 3 years. The minimum package includes 5 Sales users, complemented by 5 Growth, 1 Marketing, 1 Services, and 1 AI Agent.
* Price for 1 GB over the limit – $20/year ** Price for 1 SMS over the limit – $0.0085 *** Additional usage of AI features over the limit $1.85/min of analysis (pay-per-use)
